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Carriers do not always scan packages when picking up from our warehouses. If more than 24 hours have passed since your order was marked as shipped, the package is in the hands of the carrier.

We have noticed that some carriers are prematurely marking packages delivered, the good news is that they are almost always dropped off within 2 business days after they are marked delivered.

If we are aware of a future arrival estimate it will appear at the top of the product page.

To estimate shipping, begin the checkout process with the items in your cart. Before we take payment, we will provide you with a shipping arrival estimate.

You can cancel your order by following the link below

Place a backorder to ensure that we reserve the item for you. Alternately, make sure you are logged in and then select the “notify me” box on the product page to receive an email when the item is back in stock (item will not be reserved unless you place a back order).

This means that the product you are viewing is in stock in our supply chain but requires extra processing time before we ship it to you.

You can reset your password with the following link:

Click the link below and enter the email address associated with the order you made. We will email you a link to make a password and this will set you up with an account that allows you to view your order information.

It takes 30 days for both the spend value and points to count towards your VIP status if you are enrolled in the VIP program.

Navigate to your “account overview” page and select the “View my store credits and rewards points” button (link below):

Unfortunately, we do not offer an option to merge accounts.

Customers are responsible for all customs fees and duties for orders shipping outside of the USA. Some countries allow for pre-payment of customs fees through VAT on the purchase invoice. We recommend contacting your local postal authority for any further customs or duties inquiries.

We use industry recognized software to accurately determine if state taxes must be collected and paid.

Pay in 4 is a payment program offered by PayPal that allows for a purchase to be paid for in four installments. Payments are made on a bi-weekly basis and no interest is due if payments are made on time.

The billing address of your card must match what the card issuer has on file. Please contact your card issuer to confirm the information is correct and then try to place your order again.

Affirm Financing is a loan program that allows for orders to be paid for in monthly installments. Please see the Affirm Financing FAQ for more information.

A failed refund means the card issuer has refused the transaction. Please contact the card issuer and clear the transaction, then reach out to customer service to retry the refund. We are unable to refund to a payment method that was not used to make the purchase.

Contact our customer service team with your tax exemption documentation; to speed up the process, please make an account if you have not already done so.

You can use our built-in Parts Finder on our webpage, located to the left of the search bar, or simply by checking the compatibility tab of the part in question.

Locate the “Needed to Complete” section at the bottom of the page of the kit you are viewing.