Gift Voucher FAQ

Purchasing Gift Vouchers

Gift Vouchers can be purchased from the Gift Voucher category just like any other item in our store. You can pay for them with Visa, Mastercard, Discover or American Express. Once purchased, the value of the Gift Voucher will be added to your own personal Gift Voucher Account. (Important Note:  Online Gift Vouchers are an electronic transaction that are sent through email. Gift vouchers purchased during normal business hours will be made available for use by the end of the day. Vouchers purchased outside of business hours will be made available for use the following business day. We can mail out paper gift certificates to the recipient by special request.)  If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart box on the right hand side of the site, and also provides a link to a page where you can send all or a portion of the funds in your Gift Voucher to someone else via email.

How to Send Gift Vouchers

If you wish to send all or a portion of your Gift Voucher account to another customer, you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart box on the right hand column of the site. When you send a Gift Voucher, you need to specify the following.

1. The name of the person you are sending the Gift Voucher to.
2. The email address of the person you are sending the Gift Voucher too.
3. The amount you want to send (not necessarily the full amount).
4. A short message which will appear in the email.

Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Vouchers

If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Ticking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for future purchases.

Redeeming Gift Vouchers

If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The email will also contain the Gift Voucher Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Voucher in two ways:

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. you will the be requested to create an account, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
   
2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You can then use the amount to purchase any item from our store.