Shipping & Returns
Table of Contents (Click a link to find more information)
Shipping and Handling
(We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through United States Postal Service (USPS) or United Parcel Service (UPS). With USPS, we always use delivery confirmation with domestic shipping and packages are insured. UPS shipments have tracking and are insured.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
Signature Waiver: On the shipping page during checkout, you may have the option for Signature Waiver.
If you select Signature Waiver: The shipping carrier will be directed to deliver your package without a signature being required. This option is not available for International addresses, orders which include HazMat items, and when the payment method is Paypal.
If you do not select Signature Waiver: You may be required to sign for your package upon delivery.
In order to determine how long it may take for your order to be processed, please use the following table as a guide:
| Shipping Type Selected |
Usually ships
(Business Days)
|
| UPS Next Day, 2 Day |
Same Day * |
UPS 3-Day
|
1 - 2 days
|
USPS Priority Mail / Express Mail (Domestic and International)
|
1 - 2 days |
| UPS Ground |
1 - 2 days |
USPS First Class Mail, Parcel Post
|
1 - 3 days |
| FREE Super Saver Shipping |
1 - 3 days |
It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping.
* Processing time is dependent on order volume. An estimated delivery date will be provided during checkout.
Express Delivery Services
If you need fast service, we can get your order to you quickly. An estimated delivery date is listed for each shipping method during checkout, but please note the following information for UPS and USPS express services:
UPS Next Day Air or Next Day Air Saver (1 day) and UPS 2nd Day Air (2 day): Next Day Air orders received on Friday will be delivered on Monday. No deliveries will be made on Saturday, Sunday or UPS observed holidays. Please note that a signature may be required before delivery person can release the package.
USPS Express Mail (2-4 days): Express Mail orders shipped on Friday will be delivered Saturday or Monday. No deliveries will be made on Sunday or USPS observed holidays. Please note that a signature may be required before the delivery person can release the package.
Saturday Delivery: If you select the Saturday delivery option during checkout, only the shipping methods that provide Saturday delivery will be shown on the screen. (USPS may, but is not guaranteed to, deliver on Saturdays. In order to guarantee a Saturday delivery, please be sure to choose the guaranteed Saturday delivery options (these are shown as the higher priced options) available with UPS.
Rush My Order: You will see this option on the shipping page during checkout. This option allows our customers to pay an additional handling fee in order to give their order a boost in priority handling so that the order is printed, pulled, and shipped faster than other orders.
If you need to receive your order by a certain date, and are unsure which shipping option to choose, please contact us and we will be happy to help you decide.
Take Advantage of FREE Super Saver Shipping on Orders Over $25!
FREE Super Saver Shipping applies to all orders over $25 of merchandise (excludes taxes, fees, gift certificates) and applies to all orders shipped within the continuous 48 states where multiple carriers are available. Orders shipped to international addresses, P.O. boxes, and military APO/FPO addresses are eligible to receive Discounted Super Saver Shipping (see details below). If you choose our Super Saver shipping option we will ship your order via the most cost-effective shipping method; usually this will be Ground shipping, but we may ship via air when applicable. Orders shipped using our FREE Super Saver Shipping option may take up to 10 days for delivery. Offer may be used in conjunction with a promotional certificate; the qualifying amount is the total amount of the products purchased before the promotional certificate is applied. Canceling items, combining orders, or changing your shipping address or shipping method may affect your order's eligibility for Super Saver Shipping.
To take advantage of FREE Super Saver Shipping:
- Place over $25.00 of merchandise in your shopping cart.
- Proceed to checkout.
- Select your Super Saver shipping option.
- Complete checkout process.
- Enjoy FREE Super Saver Shipping!
How does Discounted Super Saver Shipping work?
For orders shipped to international addresses, P.O. boxes, and military APO/FPO addresses, we now offer Discounted Super Saver Shipping that will ship via either First-Class Mail International or Priority Mail International. Rather than paying the full amount, we offer discounted rates with discounts comparable to those provided to our U.S. customers based on what a U.S. customer would normally pay to ship the same package via Ground shipping.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by A Main Hobbies are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.
Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:
USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped
If your package was not delivered within the timeframes listed above, please complete a Lost Package Claim Form.
Please allow us 2-8 business days to contact the shipping carrier regarding your missing package.
Please do not open a PayPal claim against the order, as this will further delay the process.
Additional Fees and Regulations
Government regulations require that we ship hazardous materials within the continuous United States (excluding Alaska, Hawaii and Puerto Rico). Shipments must be sent via Ground shipping. Fuel is also available for store pick-up. Additional fees may apply to hazardous materials.
Be Happy With Your Purchase!
A Main Hobbies wants you to be completely satisfied with your shopping experience. If, for any reason, you don't like or change your mind about an item you purchased from A Main Hobbies, you may return New and Unused merchandise (with original contents and packaging) within 30 days of the original purchase for store credit or a refund to the original payment method; refunds to the original payment method will be charged a restocking fee of 15% of the purchase price.
How To Return Merchandise To A Main Hobbies:
- Email, call, or Live Chat with one of our helpful Customer Service Representatives. If you are contacting A Main Hobbies by email, please include your Order Number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the item(s), and your preferred method of reimbursement.
- Once your return has been approved, we will send you a copy of the Return Information Form, which will include the RMA (Return Merchandise Authorization) number. Please print this form and include it with your returned merchandise.
- For your convenience, the shipping address is included on the Return Information Form. Please cut out the address and attach it to the package.
- While packing the merchandise to return to A Main Hobbies, please use packing fillers inside the box to protect the items from damage during shipping.
- Please insure any packages being returned to A Main Hobbies. In the event that the package becomes lost or damaged, the carrier will reimburse you for the merchandise. A Main Hobbies is not responsible for returned merchandise that is lost or damaged in transit.
- A notification will be sent to the email address listed on your A Main Hobbies account when the refund has been applied, or the store credit is added to your account. Please note: This may take up to 48 hours after the package has been received.
Additional notes:
- Reward Points Credited used to purchase products are non-refundable.
- If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus any fees associated with your package.
- Discounts applied to an order, such as coupon codes, will be divided evenly amongst any returned merchandise; A Main Hobbies lists the discounted price, along with the normal price, on the order invoice you receive from us. If you have any questions about the discounted price and how it's applied, please call Customer Service; we will be glad to help!
You must contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us. You can reach us by telephone toll-free at 800-705-2215, or local/International callers can reach us at 530-894-0797, Monday thru Friday, 7 a.m. to 6 p.m. Pacific Standard Time.
Please send returned product merchandise to:
A Main Hobbies
RMA# (this is the number we give you)
424 Otterson Drive, Suite 160
Chico, CA 95928 USA
Items Excluded From Our RMA Program: - Any item that has been used
- Nitro fuel
- Apparel that has been worn
- Kits with a broken protective seal
- Nitro engines (if fuel has entered the engine)
- Vehicles that have been operated
Defective Merchandise
If you receive an item that is damaged or defective, please contact Customer Service immediately by phone, email, or Live Chat. Every manufacturer's policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly and A Main Hobbies will not be able to offer you a solution as per our business agreement. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible.
Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.
Please note: A Main Hobbies reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.
|
